Đại diện bán hàng xuất khẩu

Lịch làm việc

• Export Sales Representatives work full-time with frequent travel required, causing them to be away from home some nights, weekends, or holidays. 

Nhiệm vụ tiêu biểu

• Learn all the details about various products/services to be sold
• Understand and try to meet sales quotas
• Find prospective customers by using business listings and references
• Attend international trade fairs and conventions to gain exposure 
• Participate in membership organizations to network and generate leads
• Connect with clients and prospects to gauge their requirements 
• Schedule product or service demonstrations. Explain features and benefits
• Deliver technical presentations to potential buyers and other interested parties
• Share product samples and brochures 
• Address inquiries about products, costs, stock, and payment options
• Assist clients in choosing products that align with their needs. Discuss customization of products/services when applicable 
• Provide price estimates, contract conditions, information about guarantees, warranties, and discounts or promotions. Negotiate prices, terms, and conditions
• Offer estimated delivery dates and times
• Draft sales agreements and order documents. Finalize contract specifics and payment arrangements
• Gather and review credit data on potential clients
• Prepare and forward sales agreements to applicable departments for further action
• Send orders to production companies, or buy goods from producers or brokers and distribute to wholesale and retail customers
• Coordinate with logistics and shipping teams to ensure timely, compliant deliveries and setup
• Prepare shipping documents (if requested by customs department)
• Engage with clients post-sale to offer follow-up support and address any concerns
• Offer advice to retailers about product placement and marketing ideas

Trách nhiệm bổ sung

• Respond to emails, website contact forms, and phone calls 
• Utilize customer relationship management tools  
• Stay in touch with existing customers to promote and market new items or renew orders. Ensure customers have copies of catalogs or samples
• Train other sales reps
• Maintain records of travel and expenses; submit vouchers for reimbursement 
• Keep travel documentation updated, such as passport and visas
• Keep up-to-date on market trends, new products, competitor offerings, and pricing. Share and discuss insights with peers regarding sales techniques 
• Stay informed about international regulations and restrictions
• Manage records, sales reports, and expense tracking
• Monitor inventory levels and reorder products, if needed
• Help to resolve customs-related issues, and ensure products meet the regulatory standards of the importing country
• Collaborate with finance departments to manage foreign currency transactions
• Assess current challenges and look for new opportunities in overseas markets

Kỹ năng mềm

• Chính xác
• Lắng nghe tích cực
• Phân tích 
• Chú ý đến chi tiết
• Sự nhạy bén trong kinh doanh
• Kỹ năng giao tiếp
• Niềm tin 
• Dịch vụ khách hàng 
• Sự quyết đoán
• Định hướng chi tiết
• Email and phone etiquette 
• Emotional intelligence
• Cảm
• Linh hoạt 
• Độc lập 
• Tính toàn vẹn
• Kỹ năng giao tiếp
• Động lực
• Kiên nhẫn
• Persistence 
• Tính thuyết phục 
• Kỹ năng giải quyết vấn đề
• Storytelling
• Làm việc theo nhóm

Kỹ năng kỹ thuật

• Kiến thức về các chương trình phần mềm cho:

1. Kế toán
2. Nghiệp vụ thông minh
3. Lịch
4. Cloud-based management
5. Quản lý quan hệ khách hàng
6. Quản lý cơ sở dữ liệu
7. Khai thác dữ liệu
8. Hoạch định nguồn lực doanh nghiệp
9. Phân tích tài chính
10. Presentations
11. Quản lý dự án
12. Bán hàng và tiếp thị
13. Spreadsheets
14. Trade management 
15. Transaction security
16. Travel arrangements 
17. Hội nghị truyền hình 

• Chuyên môn kỹ thuật trong các sản phẩm và dịch vụ đang được bán
• Hiểu biết về sản phẩm tuân thủ các tiêu chuẩn nước ngoài
• Khả năng phân tích xu hướng thị trường quốc tế
• Familiarity with international trade regulations, tariff codes, and customs procedures
• Kiến thức về chứng từ xuất khẩu và hậu cần vận chuyển
• Hiểu biết về trao đổi tiền tệ và thông lệ ngân hàng quốc tế
• Thông thạo ngôn ngữ quốc gia mục tiêu

• Nhà sản xuất nông nghiệp và thực phẩm
• Thương hiệu may mặc và thời trang
• Thương nhân hàng hóa
• Nhà xuất khẩu
• Các công ty sản xuất
• Tập đoàn đa quốc gia 
• Công ty dược phẩm
• Công ty công nghệ
• Công ty thương mại
• Nhà phân phối bán buôn

Export Sales Representatives often travel to different countries, where they must know how to properly engage with the local cultures and customs. They must navigate language barriers, manage time zone differences for meetings, and adhere to international regulations, all while hitting sales targets in foreign markets. 

Sometimes the financial stakes are high and there can be a lot of pressure from employers for sales reps to close deals. Meanwhile, irregular work hours can cause hardships for workers with families, making it tough to maintain a balanced work-life equilibrium. In addition, the frequent travel routine requires workers to adapt to diverse climates and manage health risks, as well. 

Exports are a major part of our economy, with America’s top exports including items such as machinery (including computers), aircraft, vehicles, electrical equipment, medical apparatus, pharmaceuticals, precious metals, cereals, oil seeds, meat, and cotton, among others.

These days companies in virtually every industry are selling to global customers. Even small businesses can tap into worldwide markets, especially thanks to the convenience of online shopping. 

Many exporters are striving to ensure that international workers are being treated better, requiring fair standards and practices as part of any trade agreements. Some deals, like the USMCA in North America, make trading simpler and help local economies. However, any international trade comes with its share of supporters and critics. 

Salespersons in general often love to talk, share ideas, and collaborate with others to get things done. Export Sales Reps may have been keen to travel and curious about other countries and cultures. They might have also had an independent streak, wanting to find a job where they had some freedom and were entrusted to work without being micromanaged.